Description
(Re)present your organization optimally with confident telephone conversations
In just a few seconds, the person on the other end of the line forms an image of you and your organization. Making an impeccable first impression on the phone is therefore extremely important. Successful telephoning is about much more than being friendly. With the right skills, you also learn to be clear and to receive questions, comments and objections with respect and to handle them correctly. After all, listening with a keen ear is just as important as calling with a smile and a straight back. During this training you will figuratively look in the mirror and practice a lot. You will be provided with a large number of techniques that help you optimally (re)present yourself and your organization by telephone.
With this training you will give the telephone conversations in your organization an immediate quality boost.
Desired result
You want:
- Always make professional, friendly, clear and targeted calls!
- Be more confident and self-aware!
- Tools for communicating businesslike and at the same time customer-friendly!
- Leave a stunning first and last impression on your conversation partner!
- A method to receive and handle complaints and objections!
This training, based on decades of experience and proven insights into (behavioral) psychology, will make a valuable contribution to the quality of your telephone conversations.
Learning objectives and topics
The following topics are covered during the training:
- Personality
What impression do you make during a telephone conversation?
- Business presentation
Are you already using your voice as a calling card for your organization? - language use
Avoid insecure comments and steer the conversation in the right direction with positive expressions and grammatically correct sentences.
Personal support
After completing the training, the trainer is available for online personal support. For example, to briefly discuss practical situations by telephone or email. So nice!
Length of time
This is a one-day training that combines theory and practice.
Attendees
Minimum 4, maximum 8 participants.
Certificate
Upon successful completion of the training, the participant will receive proof of participation in the form of a certificate.