Communicative Skills for Technical Employees

Communicate with your customers

For a long time already, a good technical education is not sufficient in order to perform well as a technical employee in a facilitating company. For this, you must be able to communicate with your customers, recognize sales opportunities and communicate these with the commercial departments.

Subjects

During the two-day Communicative Skills training course you learn how to increase the profitability of your company. In this course you will get answers to the following questions:

  • How do I ensure a professional presentation of the company, the product/service and of myself?
  • How do I win trust of (new) customers?
  • How do I prevent myself from coming across dominantly or pedantically?
  • What are the right questions to get a good insight into the wishes and motives of the customer?
  • How can I best react to angry or dissatisfied customers?
  • How do I use the customer contact to optimally use sales opportunities?
Module structure

This course is offered as one entity.

 

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More information on this training?

Please note all open trainings are in Dutch unless indicated otherwise.

Practical information
  • 2 consecutive days.
  • In-company / Open training.
  • Maximum 8, minimum 4 participants.
  • Intermediate Vocational Education/Higher Vocational Education.
Related course(s)

Look at our communication program