Credit Control

How do you get the invoice paid as soon as possible?

It is important that the invoice is paid as soon as possible after conclusion of an order. You learn to make agreements about how much and when payment takes place, how you can react to objections and find out what the debtor really wants.

Subjects

The following subjects are discussed:

  • Discussion opening.
  • Human behavioural factors.
  • Question and interview techniques.
  • Dealing with objections, excuses, evading a question and criticism.
  • Closing discussions.
  • Financial aspects.
Module structure

This course is offered as one entity.

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Practical information
  • 1 day.
  • In-company / Open training*.
  • Maximum 8, minimum 4 participants.
  • Intermediate Vocational Education/Higher Vocational Education.
Related course(s)

Look at our communication program.