Changing Intervention Level

Switching from emotional to rational

Mostly, business conversations are common sense. It becomes more difficult when one of the conversation partners suddenly changes from rational to emotional, for example when the rational argument has come to a standstill. In the Change of Intervention Level module, you learn how to deal with such a switching moment and you increase the efficiency of your communication.

Subjects

During this training course, the emphasis is on:

  • Getting control in emotionally-charged conversations.
  • Switching between common sense and emotion and communicating at different levels.
Module structure

This course is offered as one entity.

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Practical information
  • 1 day.
  • In-company.
  • Maximum 8, minimum 4 participants.
  • Intermediate Vocational Education/Higher Vocational Education.
Related course(s)

This course is also part, as a module, of the Non-verbal Communication training course and Change of Intervention Level training course and is also used as such in the Expert in Sales total course.

Look at our sales program.