Sales Department 

Good selling does not go without a well-oiled office staff where the language of the field organization staff is spoken. In the three-day Sales Department training course you learn how you can contribute to a higher efficiency. You learn how you can stimulate sales by giving a good follow-up to offers, complaints and agreements made. The result? Satisfied customers who like to come back with follow-up orders!


In this training you will get answers to the following questions:

  • What motivates the customer with whom I am having the (telephone) conversation?
  • How do I win trust of the customer?
  • How do you I keep initiative during the conversation?
  • How do I ensure balance of the discussion?
  • How do I present my company, products and services?
  • How do I have to react to objections, reproaches and contentions? (by telephone).
  • How do I deal with complaints? And what can I do with it?
  • How can I better respond to buying signals?
  • How do I get more return from my daily customer contact?
  • How can I have a customer say “yes”, without giving a discount?
  • How can I follow-up offers more effectively?
Module structure

This training is offered as one entity.


Our trainers help you with more information and to make the right choice.

Request Information

Our trainers help you with more information and to make the right choice.

Practical Information
  • 3 days (2 continuous days + 1 come back day).
  • In-company/Open training.
  • Maximum 8, minimum 4 participants.
  • Intermediate Vocational Education / Higher Vocational Education.
Related training

This training can also be part as a module of a commercial training course, in which this module will be planned in preparation of a field staff career.

Look here for all sales training courses.