Description
Get the most out of effective communication with your colleagues and managers
Communication is an essential success factor in any business operation. During this two-day training you will learn all about the impact of the informal rumor circuit, you will discover how to remove blockages in your personal communication and how strong the impact of effective communication is on your performance and that of the team you are part of.
This training gives team members all the tools to communicate more effectively and positively, resulting in better returns for the organization.
Desired result
You want:
- Learn how to make more concrete agreements with colleagues and managers!
- Tools for conducting internal conversations in a positive and goal-oriented manner!
- Recognize the motives of your conversation partner(s)!
- Learn how to gain trust, take the initiative in conversations and still maintain conversational balance!
- Learn conversation techniques that allow you to really make contact and understand the other person better!
- Learning to respond positively and well-founded to objections, accusations and statements!
This training will help you to be more successful with effective communication within your own team and organization.
Learning objectives and topics
The following topics are covered during the training:
- Make appointments
Which techniques do you use to make agreements concrete and enforce compliance in a pleasant way?
- Motifs
How do you understand the wishes, needs and motives of your conversation partner?
- Contact
How do you ensure that you not only send to each other, but also understand the other person and thus make real contact? - Turning negativity around
Which techniques do you use to turn criticism, objections and reproaches into a positive outcome of the conversation and maintenance of a good relationship?
Personal support
After completing the training, the trainer is available for online personal support. For example, to briefly discuss practical situations with each other. So nice!
Length of time
This is a two-day training, in which theory and practice are combined with a return day.
Attendees
Minimum 4, maximum 8 participants.
This training can be easily combined with the Insights Discovery Personal Effectiveness workshop.
Certificate
Upon successful completion of the training, the participant will receive proof of participation in the form of a certificate.