Expert in Sales Follow-up: Non-verbal Communication and Changing Intervention Levels

Learn to recognize and name emotions and then use them to your advantage

  • 2-day training
  • Personal support

* This training is also provided in an open format upon request and with sufficient participation (from 4 participants). 

View all start dates
Expert in Sales Follow-up: Non-verbal Communication and Changing Intervention Levels
€ 840,00 pppd

Do you find this training interesting for your employees?
Call for the options +31 40 251 1337 or request an InCompany training.

Expert in Sales Follow-up: Non-verbal Communication and Changing Intervention Levels

2-day training
€ 840,00 pppd

About this training

Emotional Intelligence in Sales

Learn to recognize and name emotions and then use them to your advantage

Listening and speaking (during a sales conversation) is not only done with your ears and mouth. Non-verbal communication signals say at least as much. What do someone's appearance, emotions, posture and behavior say about how he or she is in the conversation? And how can you respond to this and turn a situation in the right direction for you? During this two-day follow-up Non-verbal Communication training you will learn to recognize various non-verbal signals and you will receive tools to build mutual understanding, trust and a good customer relationship. Pleasant collaboration is essential for you, your customer and your results.

This training includes a technique that teaches you how to deal with emotionally charged conversations and how to convert them into commercial success.

During this interactive and pragmatic training you will work on your own behavior and that of your conversation partner. Afterwards, you will have knowledge of all the skills that help you communicate better and more purposefully (non-verbally), with the aim of achieving your intended results.

 

For Whom

The training is for 4-8 participants and follows the Expert in Sales Basics. With 6-8 weeks between sessions for practical feedback, this increases the return. This module can also be part of the Expert in Sales Total trajectory.

Length of time

This training consists of 2 consecutive training days of 8 hours.

Support

After completing the training, the trainer is available for online personal support. For example, to briefly discuss practical situations with each other. So nice!

Continue to grow

Upon successful completion of the training, the participant will receive proof of participation
in the form of a certificate.

What does this training yield?

After following the training, you will know how to deal with emotionally charged conversations and convert them into commercial success.

0%
Your own non-verbal behavior
0%
Build customer relationships
0%
non-verbal behavior with your customer

Provided by the experts at Kenneth Smit

Our trainers and experts bring together knowledge, experience and courage to lead your team to success. With expertise in sales and management, they are fully committed to the growth of your organization. Be inspired and guided by the best in the field.

View all experts
01 /
Capgemini
Ploeger logistics
Spring Professional

Will van Hamersveld

Vice President Sales Capgemini

“As a result of the training program, almost every team member has achieved or even exceeded their sales goals and now works with greatly increased self-confidence.”

Adwin Ploeger

General manager ploughman logistics

"Kenneth Smit's trainer takes our people out of their comfort zone. This has allowed them to develop further in sales, management and communication.”

Ernst de Vink

Manager Sales & Marketing at Spring Professional

“The sales training has increased the quality of our customer conversations. This has definitely contributed to achieving our growth ambition.”

  • 2-day training
  • Personal support

* This training is also provided in an open format upon request and with sufficient participation (from 4 participants). 

View open offer
€ 840,00 pppd

Reservations are only possible for companies. Are you a private individual? Please feel free to call us +31 40 251 1337.

Expert in Sales Follow-up: Non-verbal Communication and Changing Intervention Levels

Learn to recognize and name emotions and then use them to your advantage

Description

Learn to recognize and name emotions and then use them to your advantage

Listening and speaking (during a sales conversation) is not only done with your ears and mouth. Non-verbal communication signals say at least as much. What do someone's appearance, emotions, posture and behavior say about how he or she is in the conversation? And how can you respond to this and turn a situation in the right direction for you? During this two-day follow-up Non-verbal Communication training you will learn to recognize various non-verbal signals and you will receive tools to build mutual understanding, trust and a good customer relationship. Pleasant collaboration is essential for you, your customer and your results.

This training includes a technique that teaches you how to deal with emotionally charged conversations and how to convert them into commercial success.

Desired result

As a seller you want:

  • Taking emotionally charged conversations in the right direction and concluding with an assignment!
  • Recognize and understand non-verbal communication signals from your conversation partner and yourself!
  • More control over your own non-verbal behavior, your appearance, emotions and attitude!
  • Use (non-verbal) communication to remove resistance, gain understanding, trust and commercial success!

During this interactive and pragmatic training you will work on your own behavior and that of your conversation partner. Afterwards, you will have knowledge of all the skills that help you communicate better and more purposefully (non-verbally), with the aim of achieving your intended results.

 

Learning objectives and topics

The following topics are covered during the training:

  • Looking back
    What experiences have you had in practice and how have you applied the things you have learned? 
  • Recognizing non-verbal signals
    How do you recognize the non-verbal signals of your conversation partner? 
  • Check non-verbal cues
    What is the influence of the non-verbal signals that you send yourself?
  • Selfknowledge
    How do you make optimal use of your own intuition and emotions in contact with your conversation partner? 
  • Emotions
    How do you keep control of emotionally charged conversations?
  • balance
    How do you achieve or maintain conversational balance when you have a powerful or high-ranking person in front of you?  
  • Communication levels
    How do you address multiple levels of communication in a conversation?
  • Conversational techniques
    Which conversation technique do you choose for optimal results in that situation?

Personal support
After completing the training, the trainer is available for online personal support. For example, to briefly discuss practical situations with each other. So nice!

Length of time
This training consists of 2 consecutive training days of 8 hours.

Attendees
This training has room for a minimum of 4 and a maximum of 8 participants.
The training is in line with the Expert in Sales Basics training. We plan an average of 6 to 8 weeks between 2 training courses, so that there is sufficient time for feedback from interim practical experiences. This significantly increases the effectiveness of the training. This training can be part of the Expert in Sales Total Program as a module.

Certificate
Upon successful completion of the training, the participant will receive proof of participation
in the form of a certificate.

 

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