Description
Learning to successfully make valuable agreements
In many organizations, the first contact with a prospect is by telephone. Yet many (sales) professionals have difficulty with cold calling. During this practice-oriented, interactive one-day training you will learn how to make confident and structured telephone calls and get the maximum return from the first telephone contact with a potential customer. You learn to listen better and to present yourself professionally and accessible. You will also discover everything about the successful application of objection techniques and recognizing purchasing signals. After this one-day training, you will have all the knowledge and skills to be demonstrably more successful in telephone acquisition.
During this practice-oriented training you will learn to make valuable agreements using the right techniques.
Desired result
As a professional you want:
- That your acquisition leads to better results!
- Have more confident and structured commercial (telephone) conversations!
- A method to direct phone calls!
- Learning to deal with contact objections!
- Get tools to win over gatekeepers!
- Receive smart tips that are immediately applicable in your daily practice!
When you follow this practice-oriented training and apply the principles, you will quickly achieve more efficient and effective acquisition successes.
Learning objectives and topics
The following topics are covered during the training:
- Professional conversation starter
How does the right start of a telephone conversation contribute to the result you have in mind?
- Objection techniques
How do you prevent or reduce resistance and objections on the other end of the line?
- Make appointments
How do you bypass gatekeepers and make a follow-up appointment with the right person? - Personality
What impression do you make with your ear contact?
Personal support
After completing the training, the trainer is available for online personal support. For example, to briefly discuss practical situations by telephone or email. So nice!
Length of time
During this interactive one-day training we combine theory with practice.
Attendees
Minimum 4, maximum 8 participants.
Certificate
Upon successful completion of the training, the participant will receive proof of participation in the form of a certificate.