• 1 day.
  • Incompany / Open training.
  • Maximum 8, minimum 4 participants.
  • MBO level or higher.
Training dates overview

Training dates overview

Start date Follow-up date Location
11 October 2021 Zaltbommel
€ 870,00 p.p.p.d.

Reservations are only possible for companies. Are you a private person? Please call us +31 40 251 1337.

InCompany

Do you think this training is interesting for your employees, click on the button below for information

InCompany requests

Telephone Skills

(Re)present your organization optimally with self-confident phone calls

Description

(Re)present your organization optimally with self-confident phone calls

In just a few seconds, the person on the other end of the line will form an image of you and your organisation. Making an impeccable first impression on the phone is therefore extremely important. Successful telephoning is about much more than being friendly. With the right skills you will also learn to be clear and to respectfully take questions, comments and objections and handle them correctly. Listening with a sharp ear is just as important as calling with a smile and a straight back. During this training you look figuratively in the mirror and you will practice a lot. You will be presented with a large number of techniques that will help you to (re)present yourself and your organisation optimally by telephone.

This training will give the telephone conversations in your organisation an immediate quality boost. 

Desired result

You will:

  • Always a professional, friendly, clear and targeted phone call!
  • Being more confident and self-assured!
  • Tips for communicating in a businesslike and at the same time customer-friendly manner!
  • Leave a smashing first and last impression with your conversation partner!
  • A method for dealing with complaints and objections!

This training course, based on decades of experience and proven insights into (behavioural) psychology, will provide you with a valuable contribution to the quality of your telephone conversations.

 

Topics

The following topics will be covered during the training:

  • Personality
    What impression do you make during a telephone conversation?
  • Company presentation
    Are you already using your voice as a business card for your organisation?
  • Language use
    Avoid uncertain remarks and steer the conversation in the right direction with positive expressions and grammatically correct sentences.

 

Time period

This is a one-day training combining theory and practice.

Participants

Minimum 4, maximum 8 participants.

Certificate

Upon successful completion of the training, the participant will receive proof of participation in the form of a certificate.

InCompany requests

Request information

Interested in becoming a partner?

Leave your details to get acquainted without any obligation. If you have a question or would like more information, please fill in your details and we will contact you.