(Re)present your organization optimally with self-confident phone calls
In just a few seconds, the person on the other end of the line will form an image of you and your organisation. Making an impeccable first impression on the phone is therefore extremely important. Successful telephoning is about much more than being friendly. With the right skills you will also learn to be clear and to respectfully take questions, comments and objections and handle them correctly. Listening with a sharp ear is just as important as calling with a smile and a straight back. During this training you look figuratively in the mirror and you will practice a lot. You will be presented with a large number of techniques that will help you to (re)present yourself and your organisation optimally by telephone.
This training will give the telephone conversations in your organisation an immediate quality boost.
- Always a professional, friendly, clear and targeted phone call!
- Being more confident and self-assured!
- Tips for communicating in a businesslike and at the same time customer-friendly manner!
- Leave a smashing first and last impression with your conversation partner!
- A method for dealing with complaints and objections!
This training course, based on decades of experience and proven insights into (behavioural) psychology, will provide you with a valuable contribution to the quality of your telephone conversations.
The following topics will be covered during the training:
What impression do you make during a telephone conversation?
- Company presentation
Are you already using your voice as a business card for your organisation?
- Language use
Avoid uncertain remarks and steer the conversation in the right direction with positive expressions and grammatically correct sentences.
This is a one-day training combining theory and practice.
Minimum 4, maximum 8 participants.
Upon successful completion of the training, the participant will receive proof of participation in the form of a certificate.