Recognize needs and buying signals and get the most out of your customer contact.
Sales professionals in the field cannot do without a supportive, signaling office with a nose for commerce. Do you want to discover how you, in your supporting role, can convert the needs of the customer into more profit for your organization? During this three-day training you will learn to think commercially and ask the right questions to find out the real needs of the customer. You will discover how to take advantage of new opportunities in a simple and proactive way, for example by following up on quotes and providing your field sales colleague with the right information. Together you are an unbeatable team.
The training for building a well-oiled office that speaks the customer's language and thus makes a maximum contribution to the organization.
As an Inside Sales Representative, you want to:
- Provide maximum support to your sales colleagues in the field!
- Thinking commercially and helping the customer at the same time!
- Make a better problem analysis of the customer!
- An effective method to better parry customer objections!
- Tools to follow up on offers and appointments made by your field colleagues in a customer-friendly manner!
- Tips to boost your organization's sales results by getting more out of your daily customer contact!
This training, based on decades of payroll expertise and proven insights into (behavioural) psychology, is guaranteed to bring you and your organisation satisfied customers and follow-up orders for greater business returns.
The following topics will be covered during the training:
- Needs and problems analysis
Do you know what moves your customer and how to win his trust?
- Conversation techniques
Do you maintain balance and take the initiative in a (telephone) conversation?
- Complaint handling
How do you respond to reproaches, allegations and complaints on the phone?
- Company presentation
How do you respond to buying signals and get more out of your customer contact?
This training consists of 3 training days. These are divided over 3 sessions:
2 consecutive days and 1 follow-up day after about 6-8 weeks. This way there is room for repetition and deepening on the basis of practical situations.
Minimum 4, maximum 8 participants.
Upon successful completion of the training, the participant will receive proof of participation in the form of a certificate.