Description
Become more decisive, efficient and effective in your sales process
Successful salespeople not only rely on their talent, but also use their knowledge and acquired skills. During this four-day practice-oriented training you will learn step-by-step how to hold a successful and structured sales conversation. Because by asking the right questions you recognize the motivations of your potential customer, you are able to remove objections and doubts and make an irresistible offer. Your competence and a proverbial backpack full of skills will help you close the deal more easily, confidently and convincingly. The result? More returns, higher customer satisfaction and more pleasure in your work.
This training is the most booked training and is highly rated by both clients and participants.
Desired result
As a seller you want:
- Sell more confidently and with more conviction!
- Learn to listen actively!
- Better understand your customer's needs!
- Structuring and directing your conversations better!
- Take more charge in your conversations!
- Convince the customer with the right arguments!
- Learn techniques to counter objections and remove doubts!
- More tools for targeted follow-up of your conversation!
- More returns and high customer satisfaction!
This interactive, practice-oriented training will give you more insight and confidence. It is an indispensable basis for your further development as a successful sales professional.
Learning objectives and topics
The following topics are covered during the training:
- Communication
What do you say, how do you say it and what do you radiate with the right attitude and choice of words?
- Professional conversation starter
How does starting a conversation help you achieve your end goal?
- Creating trust
How do you show genuine interest in your conversation partner?
- Conversational techniques
How do you stay on course towards your end goal and do you get all the information you need?
- Making appointments
How do you make things concrete and record them?
- Needs and problem analysis
Which questions should you ask (and in what order) to discover what your customer really needs from your product or service, from your organization and from you?
- Objections, accusations and allegations
Which techniques do you use to counter negative feedback in a substantiated, positive way?
- Business presentation
How do you pitch your organization and proposition?
- Argue
Which persuasive technique do you use to get agreement from your conversation partner? - Closing techniques
How do you close the deal or are you instructed to give away without a discount?
Personal support
After completing the training, the trainer is available for online personal support. For example, to briefly discuss practical situations with each other. So nice!
Length of time
This training consists of 4 training days. These are divided into 2 two-day sessions approximately 6-8 weeks apart.
Attendees
This training has room for a minimum of 4 and a maximum of 8 participants.
Certificate
Upon successful completion of the training, the participant will receive proof of participation in the form of a certificate