Communicate effectively
In a supporting commercial or administrative role, contact with customers is very...
By gaining experience in your profession, and perhaps having followed training for this, you can call yourself an advisor. And with that knowledge you can offer customers the most optimal recommendation. Let's hope that customers will also listen to your advice...
The question is with what expectations and prior knowledge a customer comes to the store. No advisor, no matter how good at his job, knows this in advance. So don't let your own knowledge get in the way and ask questions, questions and more questions.
Asking questions not only gives you insight into the customer's wishes, but also gives you the opportunity to guide the conversation. Moreover, it puts your customer at ease. Want to know how to ask the best questions? I'll give you five tips:
These are just five tips for asking questions. If you want to know more, you can always ask me. j.jobing@kennethsmit.com